Adopt is the fourth playbook in the Digital Workspace Transformation process. This phase focuses on the people that will be ultimately the determiners of success – the users.
While the Adopt process occurs before Deploy, it is important to recognise that the Adopt phase may continue to run in parallel with Deploy. Additionally, the Adopt phase will continue after deployment has completed, for example, service transition after completing user acceptance testing, or adoption reinforcement training and retiring legacy services.
In the Adopt phase you will produce an organisation change management (OCM) plan as shown in Figure 3. A comprehensive and structured approach to organisation change management is critical to the success of any project that will bring about significant change.